The Hydro Centre Ltd will only ship to a New Zealand address. 

We will send you a confirmation email as soon as you place your order.
If you do not receive an email, please check the email address entered at the checkout.  If this is correct you can contact us at

Order and Delivery
All orders placed prior to 3pm on weekdays will be shipped the same day using track and trace.  If we anticipate that you will not receive the goods within 3 - 5 working days, we will advise the reason for the delay and the likely date of the delivery. You will then be asked to confirm the order or cancel the order. We will not be liable for any delays in delivery of goods or services.

For delivery orders within New Plymouth, your goods will be delivered to you the next working day from when you place your order.

Click and collect orders will be available the same day if the order is placed before midday.

ALL Weekend or Public Holiday orders will be processed on the next working day.

Delivery Advice: Most deliveries are exceptionally prompt but:
We cannot give precise delivery times as it is dependent on the variable loads that couriers have and sometimes weather interruptions can also delay deliveries.

Allow additional time if you are rural. 

If your order does not arrive within 5 working days, please contact us at or phone on 06 927 4266.  For quicker processing, please include your order number in any communication.


All goods and services sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to "we", "our" or "us" are references to The Hydro Centre Ltd and references to "you" and "your" are references to the customer.

You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the "SUBMIT" button or "I ACCEPT" button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade

Price and Payment
For all goods or services ordered by you, you must pay the price for the goods or services specified on our website at the time your order is accepted by us.

All payments are to be made by credit card (we accept Mastercard and Visa), debit card, bank deposit or Afterpay. We may contact you directly to confirm your credit card details. All prices are in New Zealand dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax). You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).

Freight and Handling
You will pay freight and handling charges on any goods you order from us as follows:

All goods delivered within New Zealand incur a freight and handling charge which is area dependent.

Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.

Subject to the provisions of this clause, to the extent permitted by law:

  • All warranties, representations and guarantees (whether express, implied or statutory) are excluded;
  • We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and
  • We limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.

If you are not acquiring goods or services from us for business purposes, you may have rights and remedies under the New Zealand Consumer Guarantees Act 1993 in which case the above exclusions and limitations (and any other provisions in these terms of trade which limit or exclude the rights and remedies available to you) will not apply to the extent these are inconsistent with your rights and remedies under that Act. If you are acquiring goods or services from us for business purposes, the New Zealand Consumer Guarantees Act 1993 will not apply.